FAQs

Name	Provider	Purpose	Expiration
rlx-consent	Rolex	Adobe Analytics and Content Square	1 Year

Frequently asked questions

View our frequently asked questions below or reach out to us directly if you can’t find what you’re looking for.

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Popular Questions

Product

Just like natural diamonds, lab grown diamonds are crystallized carbon. The major differences are how they are formed and how rare they are. While natural diamonds are formed over billions of years deep within the earth’s crust, lab grown diamonds are created using a technological process that duplicates the conditions inside the earth.

Lab grown diamonds consist of carbon atoms arranged in the same crystal structure as natural diamonds. Because they are made of the same material as natural diamonds, they exhibit the same physical chemical and optical properties. Using this technology, Tapper’s offers beautiful diamonds with the same sparkle and clarity as natural diamonds.

Tapper’s offers complimentary ring sizers or visit any of our locations to be sized by one of our professionals

Most of our products are available to order in other sizes. If you have a question related to the size of a product, please contact us at weborders@tappers.com, or use the chat feature to connect with a Tapper’s associate.

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Yes, Tapper’s Jewelry offers custom jewelry design at all of our locations. Learn more about the custom design process or make an appointment with one of our experts.

We encourage you to visit one of OUR LOCATIONS to try on your jewelry or timepiece prior to purchasing it. Please note that each of our locations has a different selection of items.

It is best to reach out to us to ensure the item that you would like to try on will be available at the location of your choosing. MAKE AN APPOINTMENT.We can’t wait to see you soon!

Yes, Tapper’s Jewelry and Tapper’s Gold Exchange purchase pre-owned jewelry and timepieces. The value of your item is calculated based upon fair market value.

Payment

The amount of sales tax charged on your order will depend on the items purchased and the destination of the shipment. Certain items may be exempt from sales tax, depending on state and local laws. The sales tax charged will be calculated when your order is shipped and will reflect all applicable state and local taxes.

Factors can sometimes change between the time you place an order and the time of credit card settlement, which could affect the calculation of sales tax.

If you have questions about the tax and charges applied to your purchase, please contact weborders@tappers.com or by calling 1-800-337-GIFT.

Yes, Tapper’s offers financing options. For more information on our financing options, please CLICK HERE.

Tapper’s accepts all major credit cards and Affirm, Apple Pay, Google Pay, Facebook Pay, PayPal, and ShopPay.

Payment are processed at the time your order is placed.

Orders

For question about an order placed on tappers.com, please email at weborders@tappers.com.

Once you submit an order at tappers.com and receive an order confirmation, you will not be able to make a change to that order on our website.

To make a change to a submitted order please or to cancel your order, please email our web team at weborders@tappers.com.

Shipping

Standard shipping is free on all orders. Your order will be processed and prepared for shipping within 2 business days from the date of purchase. Once received by the carrier, orders typically arrive in 3-5 days.

Express shipping is $30-80 dollars, depending on order value. Your order will be processed and prepared for shipping within 1 business days from the date of purchase. Once received by the carrier, orders typically arrive in 1-3 days.

Tapper’s Jewelry does not currently ship to addresses outside of the United States.

Orders cannot be delivered to any PO boxes at this time.

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Orders are processed Monday – Saturday, subject to any holidays or closures.

Standard Shipping is free on all orders. Your order will be processed and prepared for shipping within 2 business days from the date of purchase. Once received by the carrier, orders typically arrive in 3-5 days.

Express shipping is $30-$80, depending on order value. Your order will be processed and prepared for shipping within 1 business days from the date of purchase. Once received by the carrier, orders typically arrive in 1-3 days.

Please choose express shipping at checkout if you need your order within 3 business days.

For questions regarding your order please email our web team at weborders@tappers.com or by calling 1-800-337-GIFT.

Yes, all shipped packages require a signature at the time of delivery.

If you need to change your order or would like to delay shipping, please email weborders@tappers.com.

Returns

Once you submit an order at tappers.com and receive an order confirmation, you will not be able to make a change to that order on our website.

To make a change to a submitted order please or to cancel your order, please email our web team at weborders@tappers.com.

Jewelry Returns:

Tapper’s offers free returns on most jewelry orders within 30 days of purchase. Items marked final sale are not eligible for return. Items must be returned in their original condition with all supplied packaging. Personalized items, special orders, and sale items are not eligible for return.

Timepieces Returns:

All new timepieces are eligible for a full refund within 14 days. Items marked final sale are not eligible for return. Items must be returned in their original condition with all supplied packaging. Timepieces may only be returned if they are unworn and returned in their original packaging, including the original box and all original documentation. Personalized items, special orders, and sale items are not eligible for return.

To initiate a return or exchange please visit any Tapper’s location or by emailing your order number and return reason to weborders@tappers.com.

Services

Yes, Tapper’s Jewelry has certified watchmakers available to service and restore timepieces. Please visit any tapper’s location, make an appointment, or email sales@tappers.com.

Yes. We have master jewelers on site at each of our locations who are able to repair, resize, and fix most jewelry. For more information make an appointment, email sales@tappers.com, or call 1-800-337-GIFT.

Yes, Tapper’s buys gold at all of our locations. To find a location CLICK HERE.

For more information about Tapper’s Gold Exchange CLICK HERE.

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Yes, Tapper’s Jewelry does appraisals. We are proud to be one of only six two jewelers in the state of Michigan metro Detroit area to offer comprehensive appraisals by our in-house CGA (Certified Gemologist Appraiser), certified by the American Gem Society.

Yes. Tapper’s sells both natural and lab grown diamonds.